When you call for a tow truck, there are certain things that you expect from the company. Like every other industry, you have several options to choose from, and not all towing companies stack up to the competition. In this blog, we will go over some essential qualities you should expect from a towing company, along with what you should do when you contact the company.
Here's what to expect
- Availability of service
Offering round-the-clock seven-days-a-week service means that a professional towing company should be there for you whenever you need them. A good towing company's service area should cover at least a 100-mile radius. Getting your vehicle towed is frustrating enough; you don't want to add to the frustration of being told that the company does not provide service in the area you're stranded in.
A car breakdown is often random and could happen during odd hours. Therefore, you need a towing company that provides services in a broader geographical area.
- Realistic rates
After a car accident or a breakdown, most people are preoccupied with thinking of the money they need to get the car repaired. Hence, you need a towing company that charges a realistic fee, which will help you save some money for the recovery from the mishap.
This does not necessarily mean that you need to call the cheapest company available because their services may be unreliable. Make sure you don't work with high charging towing firms, either. Some firms charge incredibly high rates to try and take advantage of the desperate situation of most clients.
Choose a company that provides excellent services at moderate prices.
- Quality of towing equipment
Having several tow trucks available and around is not enough. For your vehicle's safety, equipment to be used should also be well maintained and up to date. With all the advancements in technology, the tools which are used in towing have also been improved.
With vehicle features and designs changing every day, you need a towing company that can handle your vehicle without dealing it any further damage.
- Provision for roadside repairs
A reliable towing provider often offers roadside repairs and additional services like replacement of car batteries, fixing tires, and delivering fuel. If the company could help you fix the vehicle on the road, then going to a mechanic may not be required. This can help you save time and effort.
These unfortunate breakdowns can leave you stranded in some of the most remote places. Having a company that possesses these traits by your side could help in giving you comfort and confidence.
- Licensing and Insurance
The entire towing industry is tightly regulated. There are always those who try their best to beat the system. Make it a point to check for all proper licenses required from a tow service provider. A dishonest towing company may offer a lower price and try to make up for the rest with hidden fees and surcharges. Make sure that you ask for a breakdown of all costs before paying.
If you have towing coverage, you can always take note if the towing company works with your insurance company. They should also carry comprehensive insurance, which will cover your vehicle if it's damaged while in their possession.
What should you do when you call for a towing service?
Safety comes first
Even before you consider calling a towing company, you need to make sure that you and your vehicle are out of harm's way and safe. Get your car completely off the road or as far as you can, if possible. Driving your vehicle into proper parking nearby is ideal, although not always possible.
Once you're in a safe spot, turn on the hazards, and try not to exit the vehicle from the side facing traffic.
Tell them your location & vehicle information.
Providing the towing company a detailed description of your car is crucial. This includes the make, model, and license plate number, which will help the driver know what vehicle to look for.
Give them as much information about your current location as you can, which includes the cross streets and a proper address. If you are at an unsure location, try describing landmarks around you, giving enough details so that the operator does not face difficulties trying to find you later.
Communicate your problem
Give them an accurate description of the problem with your vehicle, for example, out of gas. Doing so will help the truck driver arrive prepared to give you roadside assistance. This way, you can save on cost and the inconvenience of being towed around.
Again, it's vital that you communicate a detailed description of your vehicle to help them arrive better prepared to offer adequate roadside service.
Stay safe; help is on the way.
Stay in your car with your doors locked until help arrives. If it's necessary, open your window but keep them partially rolled up. Do not exit your vehicle unless the tow truck operator arrives at the scene.
Who are we?
We are the Chavez Towing Service located in Carrollton, TX. Our company promises to give you best in class customer service along with a capable team that will ease all your towing worries. Besides just getting the job done, we also prioritize that our customers are satisfied and taken care of.
Want to get in touch?
Call us at (214) 731-7327, and one of our executives will be there to help you with all your towing needs.