Privacy Policy

Privacy Policy

Chavez Towing respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit ChavezTowing.com, submit a contact or service-request form, communicate with us, or use our towing and roadside-assist

1. Information We Collect

Depending on how you interact with Chavez Towing, we may collect:

Contact Information

• Name
• Telephone number
• Email address
• Mailing or service address

Service Information

• Vehicle make, model, condition, or type
• Vehicle pickup location
• Requested destination
• Type of towing or roadside service requested
• Description of the vehicle problem or incident
• Appointment, dispatch, and service details

Communications

• Contact-form submissions
• Emails
• Telephone call information
• Text messages
• Customer-support requests
• Feedback and reviews

Technical Information

When you use our website, we may automatically collect:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• Cookie and website-usage information

Payment Information

When payment is required, payment information may be processed by an authorized payment-service provider. Chavez Towing may receive limited transaction details, such as payment status and transaction identifiers.

2. How We Collect Information

We may collect information when you:

• Visit or use our website
• Complete a contact or service-request form
• Request a quote
• Call, email, or text Chavez Towing
• Request towing or roadside assistance
• Interact with our social-media pages
• Provide information directly to a Chavez
• Towing representative
• Voluntarily select an SMS consent checkbox

3. How We Use Information

Chavez Towing may use collected information to:

• Respond to inquiries
• Provide quotes
• Process towing and roadside-assistance
• requests
• Coordinate vehicle pickup and delivery
• Provide dispatch and arrival information
• Communicate with customers about requested services
• Provide customer support
• Process transactions
• Maintain service and transaction records
• Improve our website and services
• Prevent fraud, misuse, or security incidents
• Meet legal, regulatory, insurance, and recordkeeping requirements
• Send promotional communications when separate marketing consent has been provided

4. SMS and Mobile Information

When you voluntarily provide your mobile telephone number and select an SMS consent checkbox, Chavez Towing may use that number for the specific messaging categories you selected.

You may receive messages concerning towing or roadside-assistance inquiries, quote responses, service confirmations, dispatch notifications, arrival updates, customer support, or promotional communications when separate marketing consent is provided.

Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to unsubscribe.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS opt-in information and consent are used only for the messaging program and purposes disclosed when the user provides consent.

5. How We Disclose Information

Chavez Towing may disclose information only when reasonably necessary to:

• Complete a requested towing or roadside-assistance service
• Coordinate with drivers, dispatch personnel, contractors, or service providers supporting the requested service
• Operate and secure our website and communication systems
• Process payments
• Maintain business records
• Comply with applicable laws, court orders, subpoenas, or government requests
• Protect the safety, legal rights, property, or security of Chavez Towing, our customers, or others
• Investigate suspected fraud, misuse, or unlawful activity

Service providers may access information only as necessary to perform services for Chavez Towing and are expected to protect the information appropriately.

Chavez Towing does not sell or rent personal information.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to remember preferences, understand website usage, maintain website functionality, and improve the user experience.

You may adjust your browser settings to reject or limit cookies. Some website functions may not operate correctly when cookies are disabled.

7. Data Security

Chavez Towing uses reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

No website, electronic storage system, email system, or text-messaging system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and satisfy legal, accounting, insurance, or regulatory obligations.

9. Your Communication Choices

You may:

• Reply STOP to unsubscribe from text messages
• Use the unsubscribe option included in qualifying marketing emails
• Contact Chavez Towing to update or correct your information
• Adjust browser settings relating to cookies

Opting out of marketing messages does not prevent Chavez Towing from responding to a new service request or sending communications required to complete a service you requested when legally permitted.

10. Children’s Privacy

The Chavez Towing website and services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website.

11. Third-Party Websites

Our website may contain links to third-party websites and platforms. Chavez Towing is not responsible for the privacy, security, or content practices of those third parties. Review their policies before submitting information to them.

12. Changes to This Privacy Policy

Chavez Towing may update this Privacy Policy periodically. The revised policy will be posted on the website with an updated effective date.

13. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Chavez Towing
1510 Randolph Street, Suite #604
Carrollton, Texas 75006
Phone: (214) 731-7327
Website: ChavezTowing.com